Diploma in Air Ticketing Management
Course Overview
The Diploma in Air Ticketing Management at Air Grace Aviation Academy is a comprehensive industry-oriented program designed to prepare students for successful careers in the aviation, airline, airport, travel, and tourism sectors. This course combines global distribution systems (GDS), airline reservations, fare calculations, airport operations, visa processing, and customer service training to provide practical knowledge aligned with current industry standards.
Students receive hands-on training on leading reservation systems such as Amadeus, Galileo, and Sabre, while gaining a strong understanding of airline ticketing, airport handling, travel documentation, fare construction, baggage management, and international aviation regulations through the Diploma in Air Ticketing Management.
The program is ideal for freshers, graduates, travel consultants, airline professionals, and entrepreneurs looking to establish a career in the airline and travel industry.
Diploma in Air Ticketing Management Course Modules
Module 1: Introduction to Aviation, Airline & Travel Industry
Topics Covered
- History and evolution of aviation
- Structure of the airline industry
- Scheduled and non-scheduled airlines
- Full-service carriers vs low-cost carriers
- Aviation ecosystem and stakeholders
- Travel and tourism industry overview
- Career opportunities in aviation and travel sectors
- Airline alliances and partnerships
- Airport and airline terminology
Learning Outcomes
- Understand aviation industry fundamentals
- Identify various aviation career opportunities
- Gain knowledge of airline business models
Module 2: IATA World Geography & IATA Codes
Topics Covered
- IATA Traffic Conference Areas (TC1, TC2, TC3)
- Global aviation regions
- Continents, countries, capitals, and major cities
- International airports and city codes
- Airline designator codes
- Airport location identification
- Time zones and international travel routes
- Routing principles
Learning Outcomes
- Identify worldwide airport and city codes
- Understand international route structures
- Develop the geographical knowledge required for airline reservations
Module 3: IATA GMT Calculations & International Date Line
Topics Covered
- Understanding GMT and UTC
- Time zone concepts
- Local Standard Time calculations
- International Date Line
- Flight arrival and departure calculations
- Crossing time zones
- Daylight Saving Time
- Practical aviation time calculations
Practical Exercises
- Calculate flight durations
- Determine arrival and departure times
- Multi-sector itinerary time calculations
Module 4: Travel Documents & Passenger Requirements
Topics Covered
- Passport types and validity requirements
- Visa requirements worldwide
- Health documentation
- Travel insurance
- Immigration documentation
- Customs declarations
- Transit requirements
- Advance Passenger Information (API)
Learning Outcomes
- Verify travel document compliance
- Advise passengers on documentation requirements
- Understand immigration procedures
Module 5: VISA Management
Topics Covered
- Introduction to global visa systems
- Types of visas
- Tourist visas
- Business visas
- Student visas
- Work permits
- Transit visas
- Schengen visa process
- USA visa categories
- UK visa process
- Canada visa process
- Australia visa process
- Gulf country visa procedures
Practical Training
- Visa application preparation
- Documentation verification
- Cover letter drafting
- Visa file management
- Appointment scheduling
- Biometric procedures
- Case study analysis
Learning Outcomes
- Process visa applications professionally
- Understand visa documentation requirements
- Handle client visa consultations
Module 6: Aviation & Air Ticketing Fundamentals
Topics Covered
- Airline reservation concepts
- PNR fundamentals
- Flight booking process
- Passenger types
- Booking classes and cabins
- Ticketing terminology
- Reservation lifecycle
- Airline inventory concepts
Learning Outcomes
- Understand airline reservation systems
- Create and manage passenger bookings
- Handle ticketing transactions effectively
Module 7: IATA Global Indicators
Topics Covered
- Purpose of Global Indicators
- EH, AT, PA, TS, AP indicators
- Fare routing concepts
- Global indicator applications
- Fare determination principles
- International fare selection
Practical Exercises
- Global indicator identification
- Fare routing examples
- International itinerary analysis
Module 8: IATA Air Fares & Fare Fundamentals
Topics Covered
- Fare concepts and terminology
- Published fares
- Negotiated fares
- Corporate fares
- Private fares
- Fare rules
- Fare conditions
- Seasonal fares
- Fare basis codes
Learning Outcomes
- Understand fare structures
- Interpret fare rules accurately
- Apply fare regulations professionally
Module 9: Fare Construction & Pricing
Topics Covered
- Mileage concepts
- MPM and TPM
- HIP checks
- Circle trip minimum checks
- Backhaul checks
- Fare construction principles
- Currency conversion
- NUC calculations
- Fare ladder creation
Practical Exercises
- Domestic fare construction
- International fare construction
- Complex routing calculations
Module 10: Taxes, Fees & Airline Charges
Topics Covered
- Airport taxes
- Government taxes
- Airline surcharges
- YQ/YR charges
- Security fees
- Passenger service charges
- Fuel surcharges
- Tax calculation principles
Learning Outcomes
- Understand ticket pricing components
- Calculate taxes accurately
- Explain fare breakdowns to customers
Global Distribution System (GDS) Training
Module 11: Amadeus Reservation System
Core Functions
Reservation & PNR Creation
- Flight availability
- Flight schedules
- PNR creation
- Passenger details
- Contact elements
- SSR and OSI
- Queue management
Ticketing Functions
- Fare display
- Fare quote
- Ticket issuance
- Revalidation
- Reissue
- Refunds
Advanced Operations
- Group bookings
- Seat assignments
- Ancillary services
- Queue handling
- Reporting functions
Practical Lab Sessions
- Live reservation creation
- Ticket issuance exercises
- Reissue and refund transactions
Module 12: Galileo Reservation System
Topics Covered
- Galileo system overview
- Flight reservations
- PNR creation
- Fare displays
- Pricing commands
- Ticketing entries
- Reissue procedures
- Refund processing
- Queue management
- Reporting tools
Practical Exercises
- End-to-end booking creation
- Ticket issuance
- Schedule change handling
Module 13: Sabre Reservation System
Topics Covered
- Sabre fundamentals
- Flight availability
- Passenger reservations
- Fare pricing
- Ticket issuance
- Exchanges and refunds
- Queue management
- Reporting procedures
- Ancillary sales
Practical Training
- Reservation creation
- Ticketing workflow
- Customer service scenarios
Module 14: Airline Baggage Management
Topics Covered
- Checked baggage concepts
- Cabin baggage rules
- Weight concept
- Piece concept
- Excess baggage
- Special baggage
- Dangerous goods
- Sports equipment
- Musical instruments
- Airline baggage policies
Learning Outcomes
- Calculate baggage allowances
- Handle baggage-related queries
- Advise passengers accurately
Module 15: Airport Handling Operations
Topics Covered
- Passenger check-in procedures
- Boarding process
- Gate operations
- Departure control systems
- Arrival procedures
- Transit and transfer handling
- Passenger assistance
- Special service requests
Practical Training
- Airport workflow simulations
- Passenger handling exercises
Module 16: Airport Management
Topics Covered
- Airport structure and departments
- Airport operations
- Terminal management
- Ground handling operations
- Aviation security
- Airport safety regulations
- Emergency response procedures
- Customer service standards
Learning Outcomes
- Understand airport operational systems
- Learn airport management principles
- Develop operational awareness
Module 17: Airline Products, Services & Ancillaries
Topics Covered
- Airline products
- Cabin classes
- Frequent flyer programs
- Seat selection
- Meals and special requests
- Travel insurance
- Priority services
- Paid ancillaries
- Upselling techniques
- Revenue generation strategies
Learning Outcomes
- Sell airline ancillary products
- Improve customer experience
- Increase travel sales revenue
Module 18: Flight Schedules & Airline Timetables
Topics Covered
- Flight schedules interpretation
- OAG concepts
- Connection times
- Minimum Connecting Time (MCT)
- Aircraft equipment
- Codeshare flights
- Schedule changes
- Irregular operations
Practical Exercises
- Timetable reading
- Connection planning
- Schedule analysis
Module 19: Air Transport Regulations
Topics Covered
- IATA regulations
- ICAO framework
- DGCA regulations
- Airline policies
- Passenger rights
- Consumer protection regulations
- Safety standards
- Aviation compliance
Learning Outcomes
- Understand the aviation regulatory framework
- Apply regulations in ticketing operations
Module 20: Electronic Miscellaneous Documents (EMD)
Topics Covered
- Introduction to EMD
- EMD-A and EMD-S
- Ancillary service documentation
- Baggage EMD issuance
- Seat selection EMD
- Refund and exchange procedures
- Airline ancillary accounting
Practical Exercises
- EMD issuance and management
- Ancillary service processing
Module 21: New Distribution Capability (NDC)
Topics Covered
- Evolution of airline distribution
- Traditional GDS vs NDC
- NDC ecosystem
- Airline direct distribution
- Dynamic pricing
- Rich content merchandising
- Future of airline retailing
Learning Outcomes
- Understand modern airline distribution channels
- Prepare for next-generation airline sales environments
Module 22: The Electronic Ticket (E-Ticket)
Topics Covered
- Structure of an e-ticket
- Ticket coupon status
- Ticket validity
- Fare calculation area
- Tax box interpretation
- Revalidation and reissue
- Refund procedures
- Ticket audit and verification
Practical Exercises
- E-ticket analysis
- Ticket troubleshooting
- Exchange and refund scenarios
Professional Development & Employability Skills
Topics Covered
- Aviation customer service
- Professional communication
- Business email writing
- Interview preparation
- Resume development
- Grooming and personality development
- Corporate etiquette
- Sales and customer relationship management
Industry Practical Training
Included Practical Exposure
- Live GDS reservation practice
- International ticket issuance
- Visa file preparation
- Fare calculation workshops
- Airport operation simulations
- Customer service role-plays
- Case studies from airlines and travel agencies
Career Opportunities After a Diploma in Air Ticketing Management
Graduates can pursue careers as:
- Air Ticketing Executive
- International Ticketing Consultant
- Travel Consultant
- Corporate Travel Executive
- Airline Reservation Agent
- GDS Executive
- Visa Processing Officer
- Airport Ground Staff
- Airport Customer Service Executive
- Airline Customer Support Executive
- Tour Operations Executive
- Holiday Consultant
- Travel Agency Manager
- Airline Sales Executive
- Travel Entrepreneur
Why Choose Air Grace Aviation Academy for a Diploma in Air Ticketing Management?
- Industry-focused curriculum
- Amadeus, Galileo & Sabre practical training
- Comprehensive Visa Management training
- International fare calculation concepts
- Experienced aviation trainers
- Job-oriented practical approach
- Interview and placement support
- Real-world airline and travel industry exposure
This Diploma in Air Ticketing Management program is designed to bridge the gap between academic learning and industry requirements, ensuring students are job-ready for airlines, airports, travel agencies, tour operators, corporate travel companies, and global aviation service providers.
Frequently Asked Questions (FAQs) – Diploma in Air Ticketing Management
1. What is the Diploma in Air Ticketing Management course?
The Diploma in Air Ticketing Management is a professional aviation and travel industry training program that covers airline reservations, air ticketing, GDS systems (Amadeus, Galileo, and Sabre), fare calculations, airport operations, visa management, airline regulations, and customer service. The course is designed to prepare students for careers in airlines, airports, travel agencies, and tourism companies.
2. Who can join the Diploma in Air Ticketing Management course?
Anyone who has completed 10+2 (Senior Secondary) can join the course. Graduates, working professionals, travel consultants, tourism professionals, and entrepreneurs looking to start a travel business can also enrol.
3. Is the Air Ticketing Management course suitable for beginners?
Yes. The course starts from the fundamentals of aviation, airline reservations, and travel operations. No prior experience in aviation or ticketing is required.
4. What are the career opportunities after completing the Diploma in Air Ticketing Management?
After successful completion, students can apply for positions such as:
- Air Ticketing Executive
- Travel Consultant
- Airline Reservation Agent
- GDS Executive
- Visa Processing Officer
- Airport Ground Staff
- Customer Service Executive
- Corporate Travel Consultant
- Tour Operations Executive
- Travel Agency Manager
- Airline Sales Executive
5. Which GDS systems are included in the course?
The program provides practical training on:
- Amadeus GDS
- Galileo GDS
- Sabre GDS
These are among the most widely used Global Distribution Systems in the aviation and travel industry worldwide.
6. What is GDS in the airline industry?
GDS (Global Distribution System) is a computerised reservation system used by airlines, travel agencies, and corporate travel companies to book flights, issue tickets, process refunds, manage reservations, and sell travel products.
7. Will I learn Amadeus ticketing practically?
Yes. Students receive extensive practical training on Amadeus, including:
- Flight availability
- PNR creation
- Fare quotation
- Ticket issuance
- Reissue procedures
- Refund processing
- Queue management
- Ancillary services
8. Does the course cover international fare calculations?
Yes. Students learn IATA fare construction principles, including:
- Global Indicators
- NUC Calculations
- Mileage Systems
- Fare Construction
- Taxes and Surcharges
- International Routing Principles
- Currency Conversion
9. What is IATA World Geography and why is it important?
IATA World Geography helps students understand international airport codes, city codes, airline routes, traffic conference areas, and global aviation regions. It is an essential skill for airline reservations and international ticketing professionals.
10. Will I learn IATA GMT and time calculations?
Yes. The course includes detailed training on:
- GMT and UTC calculations
- Time zones
- International Date Line
- Flight duration calculations
- Arrival and departure time calculations
- Multi-sector itinerary planning
These skills are crucial for international ticketing professionals.
11. Does the course include Visa Management training?
Yes. The Diploma includes comprehensive Visa Management training covering:
- Tourist Visas
- Business Visas
- Student Visas
- Work Visas
- Schengen Visa Applications
- UK Visa Processing
- USA Visa Categories
- Canada Visa Applications
- Australia Visa Procedures
- Gulf Country Visas
12. Will I receive practical training in visa processing?
Absolutely. Students gain hands-on experience in:
- Visa documentation
- Application forms
- Cover letter preparation
- Appointment scheduling
- Biometric procedures
- File verification
- Client consultation processes
13. What is the duration of the Diploma in Air Ticketing Management course?
The duration may vary depending on the batch structure and training schedule. Students can contact Air Grace Aviation Academy for the latest course duration and batch timings.
14. Does the course cover airport operations and ground handling?
Yes. Students learn airport and airline operations, including:
- Passenger handling
- Check-in procedures
- Boarding processes
- Baggage handling
- Departure control systems
- Airport customer service
- Ground operations
15. What is baggage management in airline ticketing?
Baggage management involves understanding airline baggage rules, weight concepts, piece concepts, excess baggage charges, special baggage handling, and dangerous goods regulations.
16. What is NDC (New Distribution Capability)?
NDC is a modern airline distribution technology developed by IATA that allows airlines to sell products and services directly with richer content and dynamic pricing. The course introduces students to the future of airline retailing and distribution.
17. Will I learn airline taxes, fees, and surcharges?
Yes. The program provides detailed knowledge of:
- Airport Taxes
- Government Taxes
- Passenger Service Charges
- Fuel Surcharges
- Security Charges
- Airline Fees
- Tax Components in Air Tickets
18. What is an Electronic Miscellaneous Document (EMD)?
An EMD is an electronic document used by airlines to manage ancillary services such as baggage fees, seat selection, lounge access, and other optional airline products.
19. Does the course include Electronic Ticket (E-Ticket) training?
Yes. Students learn:
- E-ticket structure
- Ticket coupon status
- Ticket validity
- Fare calculation area
- Revalidation
- Reissue
- Refund processing
- Ticket auditing
20. Can I work with airlines after completing this course?
Yes. The knowledge and practical skills gained through the Diploma in Air Ticketing Management can help students qualify for entry-level and mid-level positions in airlines, airports, travel management companies, and online travel agencies.
21. Is placement assistance provided after course completion?
Yes. Air Grace Aviation Academy provides career guidance, interview preparation support, resume assistance, and placement assistance to eligible students.
22. What skills will I develop during the course?
Students develop expertise in:
- Airline Reservations
- Air Ticketing
- GDS Operations
- Visa Processing
- Customer Service
- Airport Operations
- Fare Calculation
- Travel Documentation
- Airline Regulations
- Professional Communication
23. Why should I choose Air Grace Aviation Academy for Air Ticketing Training?
Air Grace Aviation Academy offers:
- Industry-oriented curriculum
- Practical GDS training
- Experienced aviation trainers
- Visa Management specialization
- International fare calculation concepts
- Airport operations exposure
- Job-oriented learning approach
- Placement and career support
24. What is the scope of Air Ticketing and Travel Management in India and abroad?
The aviation and travel industry continues to grow globally, creating demand for skilled professionals in airlines, airports, travel agencies, online travel companies, corporate travel management firms, destination management companies, and visa consultancy organisations.
25. How can I enrol in the Diploma in Air Ticketing Management course?
Students can contact Air Grace Aviation Academy directly for admission counselling, batch schedules, course fees, and enrollment procedures.
Contact Air Grace Aviation Academy
📍 514, 5th Floor, New Delhi House, Barakhamba Road, Connaught Place, New Delhi – 110001
📞 +91 085274 46364
