Airport Ground Staff Management

About the course:

Airport Ground Staff Management is the course designed by our Cabin Crew, Airport Functions, Hospitality & Air Ticketing experts. By completing the course, you will gain knowledge on Customer Service, Airport Divisions and their Functions, Airline Fares Rules, Airline Reservations, Passport, VISAs and Global Distribution System.

Course Instruction Format:

Airport Ground Staff Management course comes with the choice either to choose Online or Offline Learning.


3 Months

What will you learn:
  • Upon completion of this Airport Ground Staff Management Course, you will gain the ability to:
  • Offer guidance to customers regarding passport and visa prerequisites, as well as travel insurance choices.
  • Highlight and market the range of services and amenities accessible to airline passengers throughout their journey.
  • Learn standard industry codes to strategize and secure travel schedules.
  • Deliver exceptional customer service to foster customer satisfaction and loyalty.
  • Utilize the Global Distribution System proficiently for reservation management and issuance of travel documents.

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Our Affiliations-air-grace-aviation-academy-skill-india

Skill India








Our Affiliations – Wadhwani Foundation

Course Contents:
  • Meaning and Understanding
  • Passenger Expectations
  • What is Good Customer Service
  • Benefits of Good Customer Service
  • Reservation Process
  • Baggage Screening
  • Management of Long Queue
  • Check In Process
  • Complete Knowledge of Prohibited Items & DGR
  • Generating Boarding Pass With PNR
  • Arrival Process
  • Meet & Greet
  • Crew Management
  • Documentation
  • Load Sheet
  • Administration
  • Maintenance
  • Domestic and International
  • Customs and Immigration
  • Airfield Operations
  • Contingency Handling Department
  • Airport Police
  • Supervision of Loading and Unloading
  • IATA World Geography
  • Undestanding Transportation Around the World
  • Itinerary Planning
  • IATA Global Indicators
  • Airline Terminologies
  • City & Airport IATACodes
  • Travel Documents for Domestic and International
  • Mishandled/Lost Baggage Procedures
  • Electronic Miscellaneous Document (Emd-A & Emd-S)
  • Sign In/Sign off
  • Encoding and Decoding (Airlines, City, Airport, Equipment, State)
  • Time Table Displays
  • Availability Displays
  • Schedule Displays
  • PNR Creation
  • Multi Pax PNR Creation
  • Special Service Requests
  • Other Service Information
  • Seat Selection & ASR
  • Fare Displays
  • Itinerary Pricing
  • Pricing with the lowest Fare
  • Automated TST Creation
  • Introduction to Ticket Re-issuance
  • Introduction to Refunds
  • Queue Management
  • Travel Information Manual (TIMATIC)

Our Government Registrations & Affiliations

Who should attend

In conclusion, this is to say, the course is recommended for:

  • Who dreams to work at Airport (Domestic & International)
  • Who wishes to establish their career in Air Ticketing
  • Who wants to be a part of travel & tourism domain
  • Who is looking Air Ticketing Courses after 12th
  • Who is looking for Travel & Tourism Courses after 12th
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