Diploma in Hospitality Management
Diploma in Hospitality Management gives you the complete understanding about the functions of Hospitality such as Front Office, Food and Beverages, House Keeping and Fidelio Guest Relationship Software
The Diploma in Hospitality Management is the course designed by specifically for the students who whishes to leave their footprints in the Hospitality Domain through their contribution of work to the Hospitality Industry.
Duration: 12 Months
What you will learn
After completing this course you will be able to:
- Learn about handling Guest Relations and till the time guest leaves the hotel
- Promote various services provided by the Hotel
- Greet and provide services to the guest at the hotel
- Have good understanding about the Front Office, House Keeping and the knowledge about Food and Beverages
- Knowledge on usage of Fidelio Reservation Management System to make and maintain reservations and issue hotel vouchers
Course Content
- Grooming
- English Communication Skills
- Hospitality
- Handling Guest Cycle – Reservations, Pre Arrival, Arrival, During Stay and Departure
- Fidelio
- Personality Development
- Computer Skills
- MS Word & MS Excel
- Typing Skills
- Interview Skills
Who should attend
This course is recommended for:
- Who wishes to establish their career in Hospitality
- Serve the Domestic & International Guests
- Customer Satisfaction Oriented
Qualification
- Pursuing or completed 12th Standard
- Under Graduate / Graduate
